FAQs

How much does a lounge visit cost?
Aspire Lifestyles customers are able to purchase a lounge visit for the special price of USD $29.00 per visit, per person.

How do I purchase a lounge visit?
Simply choose your preferred lounge from the search function here then click the ‘Purchase Now’ button and complete the personal details form and payment details form.

What can I use to pay?
We accept all major credit cards including American Express.

When will payment be taken for my eCert(s) ?
Payment is taken immediately and is shown as DragonPass 01619298844GB on your statement.

Can I use my eCertificate more than once?
Your eCertificate is a single use voucher. Feel free to purchase more than one for multiple trips.

How will I receive my voucher?
As soon as your payment is confirmed and gone through successfully, you will be emailed your eCertificate. The email body will contain the eCertificate and a .pdf copy will also be attached. We suggest saving a copy to your computer as well as printing off a copy.

I don’t have a printer, what can I do?
Your voucher is generated in .pdf form. If you don’t have a printer you can email a copy to a friend or family member and ask them to print off a copy for you. Alternatively you can download a copy of your voucher to either or phone or tablet and show this upon arrival at the lounge instead of a paper copy.

I have lost my voucher, what can I do?
We recommend saving a copy of your voucher to your computer so you can re-print it if required. We also recommend that you save a copy to your phone or tablet. You can show your voucher on your phone or tablet at the lounge desk rather than a physical copy.  If you need to be sent another copy of your eCertificate please contact DragonPass.  Click here for the ‘Contact Us’ page.

What facilities can I expect in a lounge?
The facilities available in each lounge vary from lounge to lounge. However you can typically expect complementary food and drink, free WiFi access, comfortable seating and access to magazines and newspapers.

What is the policy regarding children in lounges?
You can find out each lounge’s policy regarding children on the lounge’s information page on this site prior to booking. You may be required to purchase additional vouchers for children’s visits.

Are children’s visits cheaper?
All visits through this offer are charged at a flat rate of USD $29.00. However some lounges let children up to a certain age in for free. Please check the lounge information pages prior to booking to confirm the individual lounge’s policy regarding children.

Do lounges operate dress codes?
Each lounge operates their own dress code. However you can typically expect to find a smart-casual dress code in most lounges. This may include restrictions on sports jerseys, ripped jeans and shorts.

What are the opening hours of lounges?
Opening hours vary from lounge to lounge. Our information pages on each lounge will allow you to view the opening times before booking your visit.

How long can I stay in the lounge for?
The length of your stay will vary from lounge to lounge and you will be able to check this before you book your lounge visit on the lounge information pages. You can typically expect 3 hours per stay.

Can I book a lounge visit for my friend?
Yes you may. However please note that when booking a lounge visit for someone else please ensure that you use their details when filling out the form. You may however use your own card to purchase visit for other people.

Can I book visits for a group?
You may book visits for more than one person. However please note that you need to fill in the details of each person for each voucher separately. Please note that lounges operate their own policies regarding large groups.

What happens if the lounge is full and I am unable to enter?
If the lounge has no availability you can save your eCertificate for another journey as they are valid for one year from date of purchase. You can also use the eCertificate on your return journey if we have a lounge available at that airport. Alternatively you can contact us to request a refund. 

Where can I find the lounges within the airport?
You can find our lounge search function here. If you click on your selected lounge you will find its location within the airport and the facilities available at the lounge.